TELUS Health Student Support (Formerly My SSP)
TELUS Health Student Support (formerly My SSP) provides students with immediate and/or ongoing confidential, 24-hour support, year round for any school, health, or general life concern at no cost to the student. Students can call or text with a licensed counselor from their cell phone at any time regardless of location.
How to Access TELUS Health Student Support:
- Download the TELUS Health Student Support App on the Apple App Store or Google Play Store (Set up Student Profile and accept ‘push notifications’)
- OR Call TELUS Health Student Support at 1-833-369-1250
Levels of Support:
Immediate Support available by phone and text
- Open the TELUS Health Student Support app
- Click on the ‘phone’ or ‘chat’ icon at the top right of the screen
Or Call TELUS Health Student Support at 1-833-369-1250 - Select Option ‘1’
- When the TELUS Health Student Support Call Center therapist answers, let them know that you are a University of Utah student and are seeking immediate support.
- The TELUS Health Student Support Call Center therapist will conduct a brief screening and connect you with a licensed therapist for immediate support.
On-going Support by appointment, available through phone and secure video portal
- Open the TELUS Health Student Support app
- Click on the ‘phone’ or ‘chat’ icon at the top right of the screen
Or Call TELUS Health Student Support at 1-833-369-1250 - Select Option ‘2’
- When the TELUS Health Student Support Call Center therapist answers, let them know that you are a University of Utah student and are seeking ongoing supportive counseling.
- The TELUS Health Student Support Call Center therapist will conduct an initial assessment and ask you about the type of therapist you are looking for and any specific concerns you wish to address.
- After that, you will be contacted by a TELUS Health Student Support therapist within 2-5 days to begin ongoing therapy. (Tele-therapy can be conducted over the phone or via the TELUS Health secure video portal.)
